Privacy Policy

Last updated: [Month Day, Year]

1. Introduction Skyline Freight Solutions ("Skyline Freight Solutions," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our transportation and logistics services, visit our websites, or otherwise interact with us in the United States.

By using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect We may collect the following categories of information:

2.1 Information You Provide to Us

• Contact information: name, business name, mailing address, email address, phone number.
• Account information: username, passwords or other credentials, preferences, and communication settings.
• Service-related information: shipment details, pickup and delivery addresses, billing and payment details (excluding full payment card numbers if processed by a third-party payment processor), and any documentation you upload or provide.
• Communications: information you provide when you contact us by phone, email, forms, or other channels (including inquiries, feedback, and support requests).

2.2 Information Collected Automatically When you interact with our websites or digital platforms, we may automatically collect:

• Device and usage data: IP address, browser type and version, device type, operating system, referral URLs, pages viewed, links clicked, and the dates and times of your visits.
• Location data: approximate location based on your IP address or, if enabled, more precise location data via your device settings.
• Cookies and similar technologies: identifiers and usage data collected through cookies, web beacons, pixels, and similar technologies. You can control certain cookie settings through your browser.

2.3 Information from Third Parties We may receive information about you from:

• Business partners, carriers, freight brokers, and other logistics providers.
• Payment processors and financial institutions.
• Publicly available sources and commercial data providers.

3. How We Use Your Information We use the information we collect for the following purposes:

   • To provide and manage services: arranging, executing, tracking, and managing transportation and logistics services; processing orders and shipments; and providing customer support.
   • To communicate with you: responding to inquiries, sending service-related messages, updates, confirmations, invoices, and administrative information.
   • To improve our services: analyzing usage, monitoring performance, developing new features, and enhancing user experience.
   • For security and fraud prevention: protecting our systems, preventing unauthorized access, detecting and addressing fraud or other illegal activities.
   • For legal and compliance purposes: complying with applicable laws, regulations, legal processes, and lawful requests from authorities.
   • For marketing (where permitted by law): sending promotional communications about our services or those of selected partners, subject to your preferences and applicable law. You may opt out of marketing communications at any time.

4. Legal Bases for Processing (for Applicable Jurisdictions) Where required by law, we process personal information based on one or more of the following legal bases:

   • Performance of a contract: to provide services you request and fulfill our contractual obligations.
   • Legitimate interests: to operate and improve our business, communicate with you, and maintain security, where those interests are not overridden by your rights.
   • Consent: where you have given consent, which you may withdraw at any time as described in this Privacy Policy.
   • Legal obligations: to comply with applicable laws and regulations.

5. How We Share Your Information We may share your information with:

   • Service providers and vendors: companies that perform services on our behalf, such as IT and hosting, payment processing, customer support, analytics, and marketing support.
   • Logistics partners: carriers, freight brokers, customs brokers, warehousing providers, and other transportation and logistics partners who help us provide our services.
   • Business partners: other companies with whom we collaborate to offer integrated or joint services, subject to appropriate contractual safeguards.
   • Professional advisors: lawyers, auditors, insurers, and consultants for legitimate business purposes.
   • Authorities and legal parties: law enforcement, regulators, courts, or other third parties when required by law, in response to legal processes, or to protect our rights, property, or safety or that of others.
   • Corporate transactions: in connection with a merger, acquisition, sale of assets, restructuring, or similar corporate transaction. In such cases, your information may be transferred as part of the transaction, subject to this Privacy Policy or a similar policy.

We do not sell your personal information for monetary consideration. We also do not share personal information with third parties for their own independent marketing purposes without your consent where required by law.

6. Cookies and Tracking Technologies We and our service providers may use cookies, web beacons, pixels, and other tracking technologies to:
   • Remember your preferences and settings.
   • Understand how you use our websites and services.
   • Improve performance, security, and user experience.
   • Provide and measure advertising, where permitted.

You can usually set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some features of our websites may not function properly.

7. Data Retention We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:
   • The duration of your relationship with us.
   • Legal obligations (for example, tax, accounting, or regulatory requirements).
   • The need to resolve disputes and enforce our agreements.

When we no longer need your information, we will take reasonable steps to delete, anonymize, or securely store it in accordance with applicable laws.

8. Data Security We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

9. Your Choices and Rights Depending on applicable U.S. state and federal laws, you may have certain rights with respect to your personal information, including:

   • Access: the right to request access to personal information we hold about you.
   • Correction: the right to request that we correct inaccurate or incomplete information.
   • Deletion: the right to request that we delete certain personal information, subject to legal exceptions.
   • Restriction or objection: the right to request limitations on or object to certain processing activities.
   • Opt-out of marketing: the right to opt out of receiving marketing communications from us.

To exercise these rights or make a privacy inquiry, please contact us using the contact details in Section 12. We may need to verify your identity before fulfilling your request and may deny certain requests where permitted by law.

10. Children’s Privacy Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us, and we will take appropriate steps to remove such information.

11. Third-Party Websites and Services Our websites and services may contain links to third-party websites, applications, or services that are not operated by Skyline Freight Solutions. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices of third-party sites or services, and we encourage you to review their privacy policies.

12. Contact Us If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us at:

Skyline Freight Solutions [Address] [City, State, ZIP], United States Email: [Contact Email] Phone: [Contact Phone Number]

13. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where required by law, notify you by appropriate means.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.